(888) 227-3223
Online Store

Digital Downloads FAQ

Contact Us

Tech Support:
Hours: 8:30am - 5:30pm CST

Downloading eBooks

Kindle

  1. Using your personal computer, open the email confirmation that contains the eBook.
  2. Right click on the file and select “Save Link As” or “Save Target As.” Change the destination location to “Desktop,” and then select “Save.”
  3. Use your USB cord to connect the Kindle to your PC/Mac. You should now see the Kindle appear as a removable storage device in the “Computer” section of the start menu (on a Mac the Kindle device will appear on the desktop). Drag and drop the file on your desktop to the “Documents” folder in the Kindle drive (The file might appear as a .MOBI or .PRC).
  4. Unplug your Kindle and open the “Library” section. The book is located under the “Documents” section.

Kindle Desktop Reader

  1. Using your personal computer, download the appropriate eBook reader for your operating system by clicking one of the links below:
  2. Open the email confirmation that contains the eBook.
  3. Right click on the Kindle eBook file and select “Save Link As” or “Save Target As”. Change the destination location to “Desktop”, and then select “Save”.
  4. Double Click the eBook file on your desktop and it will automatically load in the Kindle reader.

Kindle App (for iPhone/iPad)
** Make sure you have the Kindle app installed on your iOS device!

  1. Open the email that contains the eBook file(s) in the Apple “Mail” App.
  2. Touch the file to download it. Once the file is finished downloading a new window will appear.
  3. Select the option “Open in “Kindle.”

iBooks App (for iPhone/iPad)
** Make sure you have the iBooks app installed on your iOS device!

  1. Open the email that contains the eBook file(s) in the Apple “Mail” App.
  2. Touch the file to download it. Once the file is finished downloading a new window will appear.
  3. Select the option “Open in “iBooks.”

Nook

  1. Using your personal computer, open the email confirmation that contains the eBook.
  2. Right click on the file and select “Save Link As” or “Save Target As.” Change the destination location to “Desktop,” and then select “Save.”
  3. Use your USB cord to connect the Nook to your PC/Mac. You should now see the Nook appear as a removable storage device in the “Computer” section of the start menu (on a Mac the Nook device will appear on the desktop). Drag and drop the .EPUB file on your desktop to the “My Documents” folder in the Nook drive.
  4. Unplug your Nook and open the “Library” section. The book is located under “View My Documents.”

Downloading Audio Files

Personal Computer - iTunes

  1. Open the email containing the downloadable audio files on your personal computer.
  2. Save the .MP3 file(s) to your computer (preferably to the desktop).
    • If the .MP3’s are sent in a zip file, you will be prompted to “Save” or “Open.” Select “Save” (Google Chrome will automatically save).
    • Once the download is complete, select “Open” or double click the file.
    • Drag the files to your desktop.
  3. Open iTunes.
    • Click the “File” option in the top left corner of the program. Select “Add file to Library” from the dropdown menu.
    • Select the desired .MP3 file(s) and click “Open.”

iPhone/iPad

Note: You cannot save an .MP3 file directly from your Apple iOS device. You must first save the file to your computer and sync your device via iTunes (detailed instructions below).

  1. Open the email containing the downloadable .MP3 file(s) on your personal computer.
  2. Save the .MP3 file(s) to your computer (preferably to the desktop).
    • If the .MP3’s are sent in a zip file, you will be prompted to “Save” or “Open”. Select “Save” (Google Chrome will automatically save).
    • Once the download is complete, select “Open” or double click the file.
    • Drag the files to your desktop.
  3. Open iTunes.
    • Click “File.” From the dropdown menu select “Add file to Library.”
    • Select the desired .MP3 file(s) and click “Open.”
  4. Sync your iTunes account with your iPad/iPhone.

Android

  1. Using your personal computer, open the email confirmation that contains the downloadable .MP3 file(s).
  2. Save the .MP3 file(s) to your computer (preferably to the desktop).
    • If the .MP3’s are sent in a zip file, you will be prompted to “Save” or “Open.” Select “Save” (Google Chrome will automatically save).
    • Once the download is complete, select “Open” or double click the file.
    • Drag the files to your desktop.
  3. Use your USB cord to connect the Android device to your PC/Mac. You should now see the device appear as a removable storage device in the “Computer” section of the start menu (on a Mac the device will appear on the desktop). Drag and drop the file(s) on your desktop to the “Music” folder in the Android drive.
  4. Unplug your Android device and open the default music player.