We want to hear from you! If you have a success story or a question about our service, or if your experience has been less than stellar, we want to know about it. We love to collect and share personal success stories and praise for our ELPs, and we genuinely want to hear your questions and complaints so we can make our program even better.
A note about complaints: We have found that most complaints can be resolved simply by talking with your ELP. The root of most issues is communication—or lack thereof. If possible, voice your concern with your ELP and give them the chance to address it directly before contacting us. For situations that cannot be resolved directly, we will carefully review each one and will contact the ELP to discuss before taking action. All complaints are kept on file for reference.