The Sneaky Secret Behind Your Auto Insurance Loyalty Discount

3 Minute Read

If you’ve been with the same auto insurance company for a few years, you probably think you’re getting the best rate possible thanks to your loyal customer discount. But a recent report reveals that your “discount” could actually be the insurance company’s carefully calculated ploy to get you to pay the highest rate possible.

The Price of Loyalty

Price optimization is the industry’s term for this practice. It’s a complicated process that begins with the insurance company gathering all kinds of data about your spending habits. Then they use that information to determine how sensitive you’d be to a rate hike, down to the amount they can charge you without tempting you to shop around for lower rates.

According to the report, this often plays out for the customer in the form of a rate increase—25% for example. Then they’ll offer you a 10% loyalty discount. You’re still paying more, but you also believe you’re getting a deal. So you stick around.


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But what’s really happening is even though you still have a clean driving record, you’re paying more than a similar customer whose data shows they are more likely to leave if the company raises their rates. You’re actually being punished for being a loyal customer.

The Shoppers’ Payoff

That should be a huge wake-up call for more than 60% of auto insurance customers who’ve been with their current insurance companies for more than 10 years and 75% of folks who haven’t shopped for insurance in more than a year.

Melissa S. from Kentucky was one of those long-term customers. She’d been with her former insurance company for nine years. But when she contacted an independent insurance agent to see if she could save money on her home and auto premiums, she received shocking news. “She saved us $2,200!” Melissa said. “She explained up front that she worked for us and would do what she could to find us the best rates and company for our needs.”

Melissa’s agent was able to find such a great deal because as an independent insurance agent, she is able to compare rates and policies from several different companies—not just one big-name company that claims to have the lowest rates.

How You Can Beat Optimizers at Their Own Game

Price optimization isn’t an industry-wide practice, but it’s unclear which companies do it and which ones don’t. Fortunately, you still have the upper hand even if you have to deal with a company that price optimizes. All you have to do is shop.

Being informed about your options means you can make wise choices. And for the insurance company, if their choice is between keeping your rate low or losing you as a customer, most will choose to keep your rate down.

But keep in mind that price isn’t everything. It’s also important that you have the coverage you need and that you can count on your company to provide excellent service when and if you do file a claim. Don’t settle for so-so service from a big-name insurance company.

Work with a top-notch independent agent (we can show you some in your city) you can trust to get you the coverage you need at the best price while taking the time to clearly explain your policies. When you file a claim, your agent will also represent your interests with the insurance company, ensuring your claims are paid quickly and fairly.

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