Repair Despair

Julie says her car broke down in November. It's in the shop, and the warranty won't cover the engine that blew up. Dave thinks Julie may need to contact Ford to get help with this warranty.

QUESTION: Julie in San Francisco says her car broke down in November. It’s in the shop, and the warranty won’t cover the engine that blew up. The repair estimate is $8,600 at the dealership, and they’ve already done $2,300 worth of work. Dave thinks Julie may need to contact Ford to get help with this warranty.

ANSWER: You can’t afford to repair it because it’s ridiculously expensive. When the warranty didn’t cover it, that’s when they should have stopped work. I would get some Ford representatives on the line, like their regional representative. I understand that it’s technically outside the deal, but a car with 60,000 miles on it should not be blowing engines.

If you get the regional reps involved, I think you can get some help on that warranty. Paying $8,600 to fix a Ford Edge is astronomically stupid. For someone to even propose that with a straight face should make them ashamed of themselves. That’s crazy. You need to get your dad or your husband or someone else to help you through this. You’re getting your buttons pushed.