"Outstanding! hits the nail on the head in every way: Practical content, terrific stories, and an easy read. Miller has provided a road map for organizations to become exceptional—just follow the path laid out. Definitely a must read!"
—Dave Ramsey
Every day outstanding organizations do things and promote values that ensure they will retain customers, grow revenues, increase market share, and build their reputations. People in these organizations hold values and take actions—individually and collectively—that are not always easy or obvious but are fundamentally powerful.
Informed by his own commitment to the concept of personal accountability and enlivened by compelling true stories from exceptional organizations, in this insightful and accessible book John Miller identifies the principles and behaviors that distinguish such organizations from the pack and provides readers with ways to integrate them into their own work.
With its pithy entries that carry significant impact, Outstanding is by turns a playbook, a guide, and an inspiration. It is filled with practical ideas that can—and should—be used every single day by individuals and teams from the boardroom to the stockroom for creating a distinguished organization with which customers and stakeholders will want to work.
John G. Miller is the author of Personal Accountability and founder of QBQ, Inc., an organizational development firm dedicated to "Helping Organizations Make Personal Accountability a Core Value." He is a graduate of Cornell University, and has been actively involved in the training and development industry since 1986. He lives in Denver, Colorado, with his wife, Karen, and their seven children.
Hardcover: 224 pages
Publisher: Putnam Adult
Language: English
ISBN-10: 0399156402
ISBN-13:9780399156403
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